In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure below. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority. Their contact details are:
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
If you would like more information about the Legal Ombudsman, please contact them. Contact details
We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards.
If you are unhappy with our service or your bill please refer your complaint to the Solicitor dealing with your file. The Solicitor will write to you within seven working days of receiving the Complaint. If the Solicitor is on leave or unavailable at the time your complaint is received, we will acknowledge your complaint and inform you in writing when you should expect to receive a response from the acting Solicitor.
If your complaint is not resolved by Step 1 above, please write or email Mr Rosenberg on email@example.com who will investigate your complaint.
We will let you know the result of the review within seven days of the end of the review. At this time we will write to you confirming our final position on your complaint and explaining our reasons.
If we have to change the timescales above, we will let you know and explain why.
If for any reason we are unable to resolve the problem between us, then we are regulated by the Legal Ombudsman who will provide a complaints redress for you. If you are still not satisfied, they can be contacted at Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ, or telephone 0300 555 0333 or by e-mail at firstname.lastname@example.org. Ordinarily, you can ask them to look at your complaint if it meets all three of the conditions below:
1. The problem or when you found out about it, happened after 5 October 2010; and
2. You are referring your complaint to the Legal Ombudsman within either of the following:
• Six years of the problem happening; or
• Three years from when you found out about it; and
3. You are referring your complaint to us within twelve months of your service provider’s final response
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